Cloud Nine has recalled a hair dryer because of a potential safety issue.

The Cloud Nine travel hair dryer with model number XDM-3600 is being recalled as a precaution after the identification of a potential safety issue which may cause the product to overheat during use.

The product was offered as a free promotional gift with a purchase on the Cloud Nine online store from August 1 to December 31 last year.

People in possession of the hair dryer are advised to stop using the product and dispose of it sustainably.

Those who would prefer Cloud Nine to sustainably dispose of the travel hair dryer on their behalf are asked to contact the company for further instructions.

They can be reached via nz-info@cloudninehair.com.

Cloud Nine says it has emailed affected customers offering an $180 Cloud Nine voucher, which can be used when buying any alternative hairdryer in the Cloud Nine range.

A product recall is any corrective action taken to remedy a product safety issue that’s identified after a product has been manufactured. A business may choose to voluntarily recall a product if it finds out that goods it has supplied pose unacceptable risks to the user or the public.

This information can come from customer feedback, product surveillance testing, or advice from a regulator.

Recall information

Product Identifiers: Cloud Nine Travel Hairdryer (XDM-3600) – Provided as a free promotional gift with a purchase on the Cloud Nine online store from August 1 to December 31, 2025.

What to do ... Stop using the product and dispose of it sustainably. If you would prefer Cloud Nine to sustainably dispose of the travel hair dryer on your behalf, contact the business.