'Pricing issue' shuts down New World self-checkouts, forces store closures

By RNZ

A pricing issue is affecting several New World supermarkets across the country.

At least two supermarkets, one in Auckland’s Takapuna and the other in Willis St, Central Wellington, are closed.

At others, self-checkouts have closed and staff are checking the accuracy of prices of all items.

A sign at New World Mt Roskill said a system update had not yet been loaded into the checkout system and expired specials may still be displaying at the checkout, while new promotional prices may not be showing correctly.

A sign at New World Metro on Willis St said the store was temporarily closed because of the problem, and its team was working to resolve the issue.

Members of the public reported to RNZ that New World in Paremata Porirua and New World Stonefields in Auckland had remained open but had closed self-checkout services.

A Stonefields local said there were “massive lines” and staff at every checkout were double-checking prices against the website/online systems.

  This story was first published on rnz.co.nz