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'Just business': Marketing expert explains why Jetstar changing carry-on luggage rules

Author
Newstalk ZB,
Publish Date
Wed, 5 Aug 2026, 6:30pm
When asked about the expletives' origins, Jetstar said an investigation indicated Thompson's contact name had been changed directly through her customer account.
When asked about the expletives' origins, Jetstar said an investigation indicated Thompson's contact name had been changed directly through her customer account.

A marketing expert says Jetstar's deciding to charge for overhead carry-on luggage is is just business. 

From February, all passengers' under-seat luggage can weigh more - up to 10kg - but they'll have to fork out an extra $23 for overhead luggage.

Auckland University marketing professor Mike Lee says it's an attempt to separate itself from other carriers. 

"This will rationalise some of that premium overhead space now - and then, of course, they'll be making a nice little profit on that, hopefully." 

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