ASB customers hit by payment chaos as cards declined at checkouts

Author: Zeb Tupa'i,
Publish Date: Tue, 27 Oct 2026, 8:47pm

ASB customers have reported card payments being declined at checkouts across the country this evening. Photo / NZME

Shoppers have been forced to abandon purchases and McDonald’s drive-thrus have backed up as ASB customers report widespread card payment issues.

Scores of customers took to social media about 8pm saying they were unable to pay for food and fuel, while others reported problems with payment terminals.

One Herald reader said about 20 customers at Costco in Auckland’s Westgate had to leave after experiencing payment difficulties.

“Dear ASB Bank. Please sort yourselves lol. Systems crashed and now people are leaving their groceries behind at the supermarket,” one person posted to Facebook.

McDonald’s drive-thrus in Auckland were also understood to be backed up amid the payment disruption.

One person described the situation as “super embarrassing”.

ASB confirmed on Facebook it was experiencing an issue affecting its Eftpos, Visa debit and credit cards, with some transactions being declined. Its ATMs were also affected.

“Our tech team is working on this urgently and we’ll keep you updated. We thank customers for their patience, and apologise for the inconvenience caused.”

The Herald has contacted ASB for comment.

More to come...