"Really proud": Air NZ lifts punctuality to become third in Asia Pacific
Air New Zealand says it is confident punctuality is achievable at a large scale.
The airline says 87.3% of its flights arrived within 15 minutes of schedule over September, up 2% on August, and up from 75.5% a year ago.
Total cancellations have also fallen to 1.4%.
Regional services hit 90.3%, with the airline now ranked third in Asia Pacific.
Chief Operations Officer Kate Boyer told Mike Hosking it's a proud achievement, as they’d made a commitment to customers that they were going to turn their performance around.
She says even during school holidays, with over 500 flights per day, it was still at this level, which proves they can maintain it on hard days and can do it at scale.
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